Privacy Policy (Australia)

Effective from 24 September 2026

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1. Introduction

(a) This Privacy Policy sets out how MATESHIP AU PTY LTD (ABN 62 659 933 445) (Mateship) manages personal information, including in relation to our website at www.mateship.app (our Website), our mobile application (our App), and any related websites, services, emails and cloud-based services that link to this Privacy Policy (together, the Services).

(b) In this Privacy Policy, personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not. Any terms not defined in the Privacy Policy are defined in the Terms of Service.

(c) Mateship complies with the Privacy Act 1988 (Cth) (Privacy Act), the applicable Australian Privacy Principles under that Act and any other applicable privacy laws when handling personal information. We take the protection of your personal information seriously.

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2. Consent

(a) By using the Services, you consent to us collecting, holding, using and disclosing your personal information for the purposes set out in this Privacy Policy.

(b) Where we ask for your consent to a particular feature, you can withdraw it at any time in your settings. Withdrawing consent stops future collection and use for that feature. It does not undo anything we have already done in reliance on it.

(c) You are not required to provide personal information to us, but if you do not, some parts of the Services may be unavailable to you.

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3. Collection

(a) The types of personal information we collect and hold may include: (i) your name and username; (ii) gender; (iii) date of birth; (iv) home address and any other postal addresses; (v) workplace; (vi) workplace address; (vii) communities and community addresses including but not limited to workplaces, apartments, universities and gyms; (viii) telephone number; (ix) email address; (x) profile picture; (xi) payment method and payment account; (xii) government identification and verification documents, where required for identity verification in connection with account security, withdrawal of Cashback Rewards, or our obligations under anti-money laundering law; (xiii) information related to invited members, social networks and the contacts you choose to share with us from your device; (xiv) social network account and profile data (including in circumstances when you have used a social login); (xv) location information, being the approximate location of your device while you are using the App, and the communities and collection points you select; (xvi) records of your communication and interaction with us; (xvii) information about your purchases, orders, deliveries, saved and wishlisted items, cart contents, collection, preferences and shopping behaviour; (xviii) your personal preferences; and (xix) information (such as whether you have received the goods, and type of merchant) about the interaction between you and merchants including your dealings with merchants you visit or shop with.

(b) We also collect technical information, including: (i) your device’s IP address; (ii) your device type; (iii) browser type; (iv) details of the site from where you accessed the Mateship Website or App; (v) referring and exit pages and URLs; (vi) the pages you visit on the Mateship Website or App; and (vii) the time spent on those pages, items, and information searched, access times, dates and other statistics.

(c) We may collect personal information from you or about you in other ways such as through contact with our customer support team, suppliers or service providers (whether via mail, web chat, chat bot, email or through telephone enquiries), your responses to a market survey, and from interactions with our Partners or as otherwise notified to you at the time.

(d) We may also collect personal information about you from third parties including our Partners, related companies, identity verification services, and publicly or commercially available sources.

(e) You may choose to connect a third party service to your Mateship account, including a social login provider. The information we receive varies by service and is controlled by that service. By connecting it and authorising access, you agree that we may collect, store and use that information in accordance with this Privacy Policy.

(f) We may also collect the personal information of our Partners’ staff and subcontractors during the course of our business activities. This information may include your name, contact details and position. We will collect this information directly from you, or from the applicable Partner.

(g) We also collect information using “cookies” on our Website for the purposes of operating an efficient online service and tracking the patterns of behaviour of visitors to the Website. Although you can usually modify your browser to prevent cookie use, if you do this, our Website may not work properly for you.

(h) We sometimes work with Partners and online advertising vendors to provide you with relevant and useful advertisements. This may include advertisements served on or through our Website and App. This may also include advertisements served on other companies’ websites. These advertisements may be based on information collected by us or third parties. For example, your postal code may be used to target an advertisement for people in your area. These advertisements may also be based on your activities on our Website, App or on third party websites.

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3A. Your purchase history from partner stores

(a) If you ask us to, when you join and from time to time afterwards, we retrieve your existing purchase history from participating partner stores and add it to your Mateship account. You then choose which of those items to add to your collection.

(b) We do not retrieve payment card details or billing information.

(c) Items you add to your collection are visible to your friends, as described in clause 3B.

(d) Items you do not add to your collection are kept privately in your account so that you can add them later. Other members cannot see them unless you choose to share them, although they may count towards information about your activity described in clause 3B(f).

(e) You can permanently delete any retrieved item at any time.

(f) You can turn off purchase history retrieval at any time in your settings.

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3B. What other people can see

(a) Your collection. Items you add to your collection are visible to people you have accepted as friends, together with your name, username and profile picture. Nothing goes in your collection unless you add it. You can remove items at any time.

(b) Your activity. Friends can also see your activity in the Services, including items you purchase, items you add to your cart, items you save or wishlist, and how you interact with items and with other members.

(c) Reactions and comparisons. Friends can respond to and interact with items using features we provide, and we may show you and a friend how your collections compare.

(d) Community activity. Orders placed through the Services contribute to aggregated views of what is popular in your communities and your area. Except as described in clause 3B(f), these views do not name you. Your orders contribute to them whether or not you add them to your collection.

(e) Sharing. You can also choose to share items, your collection or your activity with anyone you like, for example using a share link. Anything you choose to share can be seen by anyone who receives it.

(f) Being discovered. We may show you to members who are not your friends, for example where you are one of the top purchasers of a brand or in a community. When we do, we may show your name, username, profile picture and information about your activity, and let them add you as a friend. We do not show you to members you have blocked, and we do not show members under 18 to members who are not their friends.

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3C. Aggregated information

(a) We create aggregated information about groups of members, including members of a particular community or area, and about what is popular among them.

(b) We use aggregated information to operate, improve and promote the Services, and we provide it to our Partners.

(c) Aggregated information does not name you.

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3D. Members under 18

(a) You must be at least 16 to use the Services.

(b) We do not include information about members under 18 in reporting we provide to our Partners.

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3E. Finding friends from your contacts

(a) If you give us permission, we can access the contacts on your device to help you find people you know who use Mateship and to invite people who do not.

(b) We use your contacts to suggest friends and to help you invite people you know.

(c) You can stop sharing your contacts at any time in your device settings.

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4. Purpose

(a) We collect and hold personal information for the purpose of: (i) providing, testing and improving the products and services you have requested and developing new products and services; (ii) notifying you about changes to the products and services you have requested; (iii) making your collection and related activity visible to other members as described in clause 3B; (iv) contacting you about our products and services and the products and services of Partners; (v) providing customer support, including addressing questions and problems that users encounter; (vi) producing insights and trends, including aggregated reporting provided to Partners as described in clause 3C; (vii) detecting, preventing and addressing technical or other issues; (viii) generally carrying out our business; (ix) setting up and managing accounts, including identification and authentication; (x) collecting or making a payment; (xi) processing or supporting fulfilment of orders; (xii) finding or recommending a local feature or service, such as a pickup location; (xiii) communicating with you, using email, SMS, push notifications or platform messaging about your account or to market product listings, features, campaigns or events; (xiv) preventing, detecting, investigating and responding to fraud, unauthorised access or use of the Services, breaches of terms and policies, or other wrongful behaviour; (xv) analysing use of the products and services and personalising content, including advertisements, campaigns, products, merchants and prices; (xvi) complying with laws or regulations; (xvii) promoting and marketing products, services and special offers that may be of interest to you; (xviii) showing you and members you have accepted as friends how your collections compare; (xix) helping you find, suggest and invite people you know; and (xx) featuring content you provide, such as your profile picture, username and collection, in the Services and, if you are 18 or over, in promoting the Services.

(b) We may also use personal information for related purposes that would be reasonably expected by you.

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5. Use and disclosure

(a) We will not use or disclose your personal information for any purpose other than the purpose for which it was collected (or a related purpose) unless you have consented to that other purpose or we are permitted to do so by law.

(b) We may disclose your personal information to: (i) our affiliates and related companies; (ii) our Partners, and the suppliers and service providers who help with our business operations including in relation to fraud prevention, identity verification, administrative functions, payments, marketing, customer service, technology services, and other related functions on our behalf; (iii) our retailers and third-party suppliers, so that they can provide goods or services to you (or the recipient of third-party goods or services) or respond to a complaint by you, or to help them improve the quality and standard of service they provide to you. If you transact with a retailer in another country, we will disclose personal information to such locations; (iv) companies that we plan to merge with or be acquired by or who may invest in us; (v) law enforcement, government agencies or officials, or third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to Mateship in situations where we need to do so to comply with the law, or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate suspected violations of any policies or agreements we have in place; and (vi) other third parties with your consent or direction to do so.

(c) We store personal information in Australia. Some of the service providers we use may access or process personal information outside Australia, including in the United States. Where that occurs we take reasonable steps to ensure it is handled in a way consistent with the Australian Privacy Principles. Retailers and third-party suppliers that you buy goods or services from or contract with (even if such goods or services are purchased through Mateship) have their own privacy policies, and Mateship is not responsible for their actions, including their information protection practices.

(d) If you open a Mateship account directly on a third-party website or via a third-party application, any information that you enter on that website or application (and not directly on Mateship’s Website or App) will be shared with the owner of the third-party website or application. These sites are governed by their own privacy policies and you are encouraged to review their privacy policies before providing them with personal information. Mateship is not responsible for the content or information practices of such third parties.

(e) In all cases, unless you have opted out, you consent to us using your personal information for direct marketing purposes in order to tell you about services and offers that we think may be of interest to you. We may contact you by mail, telephone, email, SMS or app push notification to market our services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.

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6. Integrity of personal information

(a) We will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information we collect is accurate, up-to-date, and complete, and that the personal information we use and disclose is accurate, up-to-date, complete and relevant (having regard to the purpose of the use or disclosure). To assist us, please ensure that the information you provide to us is accurate, up-to-date, and complete.

(b) We will also take such steps (if any) as are reasonable in the circumstances to protect the personal information we collect and hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

(c) If we hold personal information about you that is no longer needed for any purpose for which it may be used or disclosed, we will take such steps as are reasonable in the circumstances to destroy or permanently de-identify that personal information.

(d) Where we have already used your personal information to create aggregated information, closing your account or withdrawing your consent does not require us to change or withdraw that aggregated information.

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7. Access to and correction of personal information

(a) You can request, and we will provide you with access to, any personal information we hold about you (subject to certain legal exceptions). If a legal exception applies and we decide not to provide you with access to any personal information we hold about you, we will advise you of the reasons for our decision.

(b) If we are satisfied that any personal information we hold about you is inaccurate, incomplete, out of date, misleading or irrelevant (having regard to the purpose for which it is held) we will take such steps (if any) as are reasonable in the circumstances to correct that personal information. This may include notifying third parties to whom we have disclosed that personal information. If we do not agree that personal information we hold about you is inaccurate, incomplete, out of date, misleading or not relevant you may ask that we attach a statement to this effect to your record.

(c) Please let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. We will review any complaints and respond to them within a reasonable period of time.

(d) If we are unable to satisfactorily resolve your concern or complaint, you can contact the Office of the Australian Information Commissioner (OAIC). To make a query concerning your privacy rights, or to lodge a complaint with the OAIC about how we have handled your personal information, you can contact the Commissioner’s hotline on 1300 363 992. The OAIC has the power to investigate the matter and make a determination.

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8. Other organisations’ websites

(a) The Website and our email communications may contain links to other websites. We do not control these websites or any of their content and if you visit these websites, they will be governed by their own terms of use (including privacy policies).

(b) Additionally, our Partners are responsible for their own privacy policies and privacy practices. Please contact our Partners directly for further information on their privacy policies.

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9. Changes to this Privacy Policy

(a) We may update this Privacy Policy at any time by posting the updated version. Changes take effect when we post them.

(b) Where we are required to obtain your consent before using personal information we already hold for a new purpose, we will do so.

(c) If you do not agree to a change, you can close your account at any time under clause 17.3 of our Terms of Service.

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10. Contact us

If you have any questions about this Privacy Policy or if you wish to request access to your personal information, correct or update your details or raise any privacy concerns you may have, please contact us at: Attention: MATESHIP AU PTY LTD (ABN 62 659 933 445). Email: support@mateship.app